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C.L.A.S.S. Information Technology Division was started by Robert W. Knight in September 2002. We offer consulting as well as equipment installations, infrastructure provisioning and the ordering of circuits and equipment for large and small businesses. Robert uses his experience and expertise to consult with different clients on their telephony and computers needs. He worked over eight years as the Director of Voice Operations and Trading Technology for Enron Net Works LLP and most of this knowledge incorporates a vast amount of telephony experience with a high emphasis on voice trading technologies (IPC Tradenet/Alliance Systems, NICE & Thales Voice Recording Systems, AlphaCom Intercom System and Avaya G3R PBX and Voicemail Systems). Also during his tenure with Enron he gained a working knowledge of LAN/WAN technologies. C.L.A.S.S. is a company with all
consultants possessing a significant level of experience in communications. Each one has held responsible line
management positions in the communications environment. ·
Production of all relevant
Requests for Proposal for all telephony equipment and services required to
complete a project. ·
Conduct meetings with
vendors and service providers, submit requirements and manage the proposal
process. ·
Conduct meetings with
vendors and service providers. ·
Award contracts to selected
vendors and service providers. ·
Submit project plans to all
participants and assign responsibilities accordingly. ·
Define a test plan for all
systems. ·
Manage vendor and service
providers’ progress. Submit regular progress reports.. ·
Coordinate the physical
installation and configuration of equipment. ·
Coordinate the testing of
equipment and services as they are installed or relocated. ·
Coordinate with existing
vendor and service providers to manage a smooth transition between the old and
new environments. Old number call forwarding etc. ·
Coordinate all project
participants throughout the physical move. Ensure support and coordinate
training where applicable. ·
Handover all relevant
documentation. ·
Evaluation of available
options for a telecommunications strategy. ·
Strategy meetings between
customers and vendors ·
Document the definitive
telecommunications strategy as agreed to. ·
Estimate budget of costs
for all items included in the scope. ·
Specifications for each
component of the telecommunications strategy, currently assumed to contain: -
Detailed requirements for a
Telecommunications Service Provider (Telco). -
Detailed requirements for
each physical item of equipment, telephone switch, voice recording equipment,
call accounting system, telephone handsets, etc. -
Requests for Proposal for
all equipment and services. ·
Evaluation of vendor and
service provider proposals. ·
Management of selected
vendors & service providers. ·
Real-time management of
budget for all items included in the scope. ·
Real-time management of
project plans for all activities included in the scope. ·
Regular progress reports
for all activities in the project plan. ·
Regular progress meetings
between customer and vendor. · Handover of telephony services as defined in the telecommunications strategy. Data network migration
strategy. § Cabling installation. § Local Area Network integration. § Wide Area network integration. § Business Contingency planning (Disaster
recovery). § Cable TV installation. § Telecom & IT service contracts. § Staff relocation. § Budget management. Using a combination of consultant resource
located in Houston, many of whom have experience working in management positions
for major international companies. Should a client with international operations
require assistance with a project in C.L.A.S.S. can provide the necessary
resource and skills, working closely with their
Services
Provided
·
Trading Floor Services
·
Audit/review ·
Strategic analysis ·
Feasibility studies ·
Strategic planning ·
Business continuity ·
Disaster recovery
evaluation and testing ·
Scope and design ·
Specification, ITT,
evaluation ·
Project management ·
Procurement,
installation ·
Publicity, training ·
Regulatory compliance ·
Tariff studies ·
Cost benefit analysis ·
Fraud & Security
audits ·
Communications
software The disciplines and facilities covered by the
services include: ·
Specification of voice
communications systems and networks. ·
Project management
planning, execution and support for a wide range of requirements including IT,
voice, message, security, audio-visual, video conferencing, using many
well known project management methods and other tools. Trading
Floor Services C.L.A.S.S. has, for many years, had major
exposure to Financial and Energy trading floor services. Voice Systems
·
IPC Tradenet MX,
·
BT Syntegra, ITS and
modular developments of new products ·
Various PBX systems (eg.
Avaya Definity, Nortel Meridian) integrated into the trading systems and
developed to meet the requirements of front/back office positions Voice Recording
·
Racal Wordnet, Tienna and
Renaissance software Intercom Systems
·
Speakerbus ·
Purple Voice IP
Intercom
·
How current technology is
used, where improvements could be made to meet the business requirement.
produce the specifications and carried
out the RFP/tender evaluation process for: ·
New PBX for a campus-wide
service for 36,000 users ·
New dealerboard system for
the new trading floors for 2,000 positions ·
Voice recording system for
the trading floor, support staff and other selected areas
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